Discover New QoE Scoring Techniques at MWC19
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Don’t miss your opportunity to explore progressive network and customer intelligent monitoring solutions that will advance your NFV, 5G, and IoT adoption – MWC 2019.
How Do You Measure Virtual Hold Technology Performance?
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A large US wireless carrier—boasting 73 million subscribers—needed increased monitoring coverage for their virtual hold technology (VHT) callback solution. VHT is a great way to control call traffic, reduce costs and increase customer satisfaction, however, they had no way to ensure the technology worked as planned.
Empirix Business Assurance Platform is Now Certified for Huawei’s FusionSphere Cloud Operating System
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Empirix IntelliSight and E-XMS Fully Compatible with Huawei’s FusionSphere Network Functions Virtualization (NFV) Infrastructure. Empirix is thrilled to share the news about our IntelliSight and E-XMS technologies being certified for integration with Huawei’s NFV environment. The certification involved extensive interoperability testing for functions including data acquisition, mediation, advanced troubleshooting, real-time monitoring and data analytics, and […]
Empirix vMSP is One of the First Solutions Certified for Telefónica’s UNICA NFV
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Empirix vMSP is the latest evolution of the Empirix probe system. It provides all of the same capabilities of the legacy MSP hardware appliance, but runs as software on virtual machines in both Private and Public Clouds. This is important because Digital Transformation initiatives are driving Service Providers to actively move from static physical appliances to highly virtualized and dynamic environments. NFV (Network Functions Virtualization) will be a key enabler for this transition and Empirix’s solutions are well positioned to support NFV.
Empirix Secures $19M Multi-Year Contract with Tier 1 North American Mobile Operator
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Empirix announced today that a 3-year contract with a Tier 1 North American telecom operator was recently signed for $19M USD to improve the quality of performance of the operator’s mobile voice, VoWiFi and VoLTE networks, to score and increase customer experience satisfaction, and reduce OpEx related to mean-time-to-repair (MTTR).
Patent Granted for End-to-End Quality of Experience Scoring Model
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The “QoE Index” estimates end user perception of any service. Today we proudly announced that our innovative new approach to scoring Quality of Experience (QoE) across telecommunication services has been granted a US patent.
Thoughts From Genesys CX17
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This year’s Genesys conference, CX17, was hosted in Indianapolis, Indiana, which is also the headquarters of its latest acquisition, Interactive Intelligence. The event was full of people and excitement around seeing both product lines come together—and the Empirix team was ready to match that excitement with the celebration of our 25th anniversary of the Hammer Test platform!
Can Your Contact Center Weather the Storm?
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Violent storms will likely become more common—as will, unfortunately, power outages. Utility companies are being more proactive about staging assets to be able to respond to outages when there is time to prepare, moving trucks, people and equipment into strategic locations to respond to reported outages. But what is being done to validate that their customers can call in when these outages occur?
Mobile World Congress 2017: It’s All About 5G and the IoT … Oh Yeah, and Robots Playing Drums!
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This year, 5G took center stage and, for the first time that I can remember, car manufacturers showed up at MWC to demonstrate their connected and autonomous cars that 5G should “easily” enable.
Don’t Leave Customer Experience to Chance
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I was able to escape the blizzard-like conditions of New England winter for three sunny days in Las Vegas to attend the Avaya International User Group. Despite the recent restructuring announcement by Avaya, more than 2500 people registered to attend and hear about the latest and greatest that Avaya has to offer. Some highlights of […]