Press Release: Empirix launches Hammer Voice Explorer to complete end-to-end cloud-based solution ensuring contact center’s customer experience

New automated IVR discovery solution reduces test automation development time by 80% December 13th, Avaya Engage, Orlando, FL – Empirix, an Infovista company  delivering leading testing solutions for contact centers, has announced it becomes the only provider to offer a complete end-to-end cloud-based solution to identify and …

Read morePress Release: Empirix launches Hammer Voice Explorer to complete end-to-end cloud-based solution ensuring contact center’s customer experience

Press Release: Empirix launches new Hammer partner program to capitalize on the growth of the Contact Center as a Service market (CCaaS)

Contact center testing and experience assurance market leader transitions to fully channel centric model  Billerica, MA- September October 7, 2021 – Empirix, an Infovista company and leader in contact center testing and experience assurance, has …

Read morePress Release: Empirix launches new Hammer partner program to capitalize on the growth of the Contact Center as a Service market (CCaaS)

Blog: How to monitor UC and Contact Center remote workforce voice quality without increasing security or privacy compliance problems

It wasn’t so long ago that contact center managers identified technology issues or measured productivity by observing how many people were standing up in their cube. A pre-pandemic visit to a customer’s contact center left …

Read moreBlog: How to monitor UC and Contact Center remote workforce voice quality without increasing security or privacy compliance problems

Blog: Erik Delorey, Product Marketing Manager speaks with Contact Center Briefing about the biggest challenges Contact Centers have faced over the past 12 months

In the latest installment of our contact centre industry executive interview series, we spoke to Erik Delorey, Product Marketing Manager and Solutions owner for the Hammer Test Automation product line at Empirix, about the company, …

Read moreBlog: Erik Delorey, Product Marketing Manager speaks with Contact Center Briefing about the biggest challenges Contact Centers have faced over the past 12 months