DevOps: In a Contact Center, You Say?
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Many contact centers are cutting-edge technology adopters, so why has the migration to agile and DevOps practices not been fully embraced by some organizations?
Taming CX Disruption with Automated, Collaborative Testing
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Even with careful planning, technology failures or disruptions can occur and negatively impact customer experience. So how can you minimize risk, accelerate release cycles, reduce costs and consistently deliver a quality customer experience?
Hammer Cloud Platform: Empirix’s New SaaS-Based Testing Solution to Accelerate Software Development
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mmer Cloud Platform (HCP) is intended for infrastructure planning, application development (AppDev), DevOps, operations, and quality assurance (QA) teams who need to frequently execute tests to ensure their contact center applications are ready for business.
5G Takes Center Stage at MWC19 Barcelona
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As predicted, 5G technology was the main focus of MWC19 Barcelona (formerly Mobile World Congress). Speaker after speaker touted the importance of deploying 5G as quickly as possible. Tech companies from all over the world showcased their 5G capabilities. Though 5G was a big topic at MWC the past few years, there’s clearly more urgency than ever. The impact of 5G will span industries and save lives.
The Reality of Conducting Business in the Digital World
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The reality of conducting business in the digital world is that technology is more in control of customer experience than we humans are. Consumers have high expectations. When things don’t go well, unmet expectations can devastate a company’s reputation and even negatively affect market share.
5G Deployment Will Change Lives and Boost Economy, TRAI White Paper Predicts
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The deployment of 5G technology, which is happening much sooner than expected, will “touch and change our lives like never before” while bringing new performance expectations to the telecommunications industry, according to a new white paper by the Telecom Regulatory Authority of India (TRAI).
When IVR Technology Fails…
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We’ve all been this guy (see pic above)….that’s why the most successful companies make CX their top priority. They know that a poor experience can leave their consumers feeling undervalued and angry. They also know that any resulting damage to the relationship is not easily repaired.
Meet with Empirix at MWC19 Barcelona!
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This is your opportunity to explore progressive network and customer intelligent monitoring systems that can advance your network function virtualization (NFV), 5G, and Internet of Things (IoT) adoption processes. Since emerging technologies add complexity to how modern telecom operators and enterprises function, it’s critical for businesses to plan for how they’ll affect Quality of Experience (QoE).
Ensure a Great Customer Experience: Start Your 30-day VoiceWatch Trial
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VoiceWatch, Empirix’s proactive contact center performance monitoring solution, is quick to identify current and future issues and their unique causes. Using transactional call flows to navigate a customer’s end-to-end experience via automation, VoiceWatch measures the availability, accuracy, and performance of network components, voice solutions, and back-end database systems. This empowers users to identify and fix problems before they impact customers.
New Global Offices to Accommodate Empirix Growth
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To better serve our rapidly growing European client base, we recently moved our local office to a new location in Maidenhead, Berkshire. The new Saint-Cloud Way office is a short distance from our previous location. After years of double-digit growth, we had no choice but to expand our footprint in England. The move is already paying off.