Empirix Business Assurance Platform is Now Certified for Huawei’s FusionSphere Cloud Operating System

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Cloud Computing

Empirix IntelliSight and E-XMS Fully Compatible with Huawei’s FusionSphere Network Functions Virtualization (NFV) Infrastructure. Empirix is thrilled to share the news about our IntelliSight and E-XMS technologies being certified for integration with Huawei’s NFV environment. The certification involved extensive interoperability testing for functions including data acquisition, mediation, advanced troubleshooting, real-time monitoring and data analytics, and […]

Empirix vMSP is One of the First Solutions Certified for Telefónica’s UNICA NFV

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Network Communications

Empirix Virtual Probe vMSP Is Fully Compatible with Telefónica’s UNICA Network Function Virtualization (NFV) Infrastructure Today, Empirix announced that our vMSP (Virtual Multi-Service Probe) has been certified for deployment within Telefónica’s UNICA virtual environment. This certification ensures that Telefónica subsidiaries are able to seamlessly transition from physical to virtual production environments while maintaining complete visibility […]

Empirix Secures $19M Multi-Year Contract with Tier 1 North American Mobile Operator

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Mobile User

Empirix announced today that a 3-year contract with a Tier 1 North American telecom operator was recently signed for $19M USD to improve the quality of performance of the operator’s mobile voice, VoWiFi and VoLTE networks, to score and increase customer experience satisfaction, and reduce OpEx related to mean-time-to-repair (MTTR). This partnership allows the telecom […]

Patent Granted for End-to-End Quality of Experience Scoring Model

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Network Communications

The “QoE Index” estimates end user perception of any service Today we proudly announced that our innovative new approach to scoring Quality of Experience (QoE) across telecommunication services has been granted a US patent. Designed by Angelo Baccarani, Product Manager for NFV Service Assurance at Empirix, the scoring model provides a single score, known as […]

Thoughts From Genesys CX17

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Genesys CX17

This year’s Genesys conference, CX17, was hosted in Indianapolis, Indiana, which is also the headquarters of its latest acquisition, Interactive Intelligence. The event was full of people and excitement around seeing both product lines come together—and the Empirix team was ready to match that excitement with the celebration of our 25th anniversary of the Hammer […]

Can Your Contact Center Weather the Storm?

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Weathering the Storm

In 2017 severe weather wreaked havoc with the power grid; there were significant storms in the U.S. with major impacts to utilities. High winds in Pennsylvania knocked out power to 285,000 homes, and in March we saw a severe thunderstorm on the eastern seaboard that left ten million homes without power along with strong winds […]

Don’t Leave Customer Experience to Chance

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Customer Experience

I was able to escape the blizzard-like conditions of New England winter for three sunny days in Las Vegas to attend the Avaya International User Group. Despite the recent restructuring announcement by Avaya, more than 2500 people registered to attend and hear about the latest and greatest that Avaya has to offer. Some highlights of […]