Empirix’s new solution simplifies workflow and drill down for faster root cause analysis of OTT video related issues across locations, devices and networks, including content delivery networks (CDN).
A few months ago, I received a direct message on LinkedIn from a member organization. They were interested in knowing if I was still in the VoIP troubleshooting business? If so, they wanted to know if I could help and provide any best practice recommendations.
Earlier this year, we launched our new comprehensive test automation solution, Hammer Cloud Platform (HCP). Since then, a lot of you have asked to try it out before you commit – and we listened. We’re excited to offer a 30-day free trial version of HCP so you can witness its power firsthand.
Cloud technologies continue to dominate IT conversations about deployment options. Professional pundits opine while boardrooms question whether Software as a Service (SaaS) solutions can deliver the same level of functionality as their on-premises brethren. The question they should ask is how they can preserve customer experience — it’s the heart of any successful deployment.
This Black Friday is going to be a cracker, I can tell. I’m not joining the other millions of Brits and queuing up outside shopping centers ready to dive in when the doors finally open. I’m an amateur table tennis player, I’m not built to fight and tussle with big guys for a large screen television. No, this year I’m doing it properly.
Entrusted to monitor and troubleshoot some of the world’s largest networks, Empirix’s service assurance platform, Diagnostix, formerly known as E-XMS, is capable of monitoring both hybrid and pure cloud-native 5G networks. This puts Empirix in a unique position to support communication service providers who have identified a migration path for their networks to 5G.
Can your contact center handle peak traffic? You may have successfully prepared for natural disasters when you had plenty of advance notice, but what if a storm takes everyone by surprise?
Floods of any nature are a hazard to both the users of utilities and the companies themselves. Thousands of calls from distressed drivers who just want get home alive are placed. Not to mention the heady mix of fast streaming water and electricity leading to power surges or complete losses in some cases.
IT and contact center leaders are embracing hybrid. Cloud-based applications, including IVR, often boast lower TCO than legacy, on-premises models. Moving to cloud can seem disruptive; ensuring that patches, upgrades or new technology deployments go smoothly is a critical part of a successful migration plan. But knowing these three secrets will push you a step closer to your successful cloud-based IVR migration.
Earlier this year, we introduced Hammer Cloud Platform (HCP), our SaaS solution that combines functional, regression, systems integration, performance, and customer experience testing into one platform.