Introducing Hammer Ohm: Automated Voice Quality Testing for Work-from-Home Environments
New automated IVR discovery solution reduces test automation development time by 80% December 13th, Avaya Engage, Orlando, FL – Empirix, an Infovista company delivering leading testing solutions for contact centers, has announced it becomes the only provider to offer a complete end-to-end cloud-based solution to identify and …
Contact center testing and experience assurance market leader transitions to fully channel centric model Billerica, MA- September October 7, 2021 – Empirix, an Infovista company and leader in contact center testing and experience assurance, has …
We’ve been trusted experts in testing contact center customer experience for many years. One of the advantages of our experience is that we get to help large enterprises overcome a huge range of challenges. Some …
Read moreBlog: Contact center cloud migration – start with a plan
Hammer Cloud certifies FedRAMP-authorized cloud contact center deployed for the Centers for Disease Control and Prevention (CDC) Billerica, MA – 29 June 2021 – Infovista today announced that Hammer, its contact center testing business, certified Maximus …
It wasn’t so long ago that contact center managers identified technology issues or measured productivity by observing how many people were standing up in their cube. A pre-pandemic visit to a customer’s contact center left …
KLERITY provides cloud-native network and service assurance throughout the entire lifecycle of 5G private and public networks Billerica, MA: 04 May 2021 – Empirix, an Infovista company and global leader in network and service testing, …
New version of KLERITY automates, correlates and contextualizes network and service data to enable accelerated roll-outs of carrier-grade public and private 5G networks Billerica, MA: 29 April 2021 – Empirix, an Infovista company and global …
Read morePress Release: Empirix launches monitoring and assurance platform for 5G Standalone
5G Standalone promises a full 5G experience with new services, deployment models and devices. But how can operators assure its delivery? As of March 2021, GSA had identified 68 operators in 38 countries/territories that are investing …
Read moreBlog: Why 5G Should Never Standalone from Assurance
n this post, I explore the relationship between ethics and call quality whose lines have been blurred by the shift to a remote workforce. Where does responsibility for IT failure reside and what can be done about it?
In the latest installment of our contact centre industry executive interview series, we spoke to Erik Delorey, Product Marketing Manager and Solutions owner for the Hammer Test Automation product line at Empirix, about the company, …