Enterprise Connect 2013: UC, Mobility, WebRTC

Enterprise Connect 2013 was a great success, with numerous educational sessions, discussions on everything from UC to Mobility to Cloud-based services. There was even a friendly visiting gator – what more could you want than that?

Holly with gator
Yeah sure, Holly, that gator won’t bite!

Interwoven throughout the conference was discussion on the rapid pace of change, in particular in Unified Communications environments. Enterprises are integrating multiple and instantaneous forms of communication with business processes. Collaboration is becoming easier, regardless of whether you are sitting next to your cohorts or half-way across the world from them. And new and exciting tech is proliferating throughout the enterprise, enabling conversations to move at an ever increasing pace.

WebRTC

One of the newest technology developments that got a lot of press (and even a mini conference within the larger one) was WebRTC. WebRTC is defined by the WebRTC organization as follows:

WebRTC offers web application developers the ability to write rich, real-time multimedia applications (think video chat) on the web, without requiring plugins, downloads or installs. Its purpose is to help build a strong RTC platform that works across multiple web browsers, across multiple platforms.

Read: WebRTC: Customer Service Evolution

It was interesting to see demos of the way WebRTC can be used within the enterprise, as well as examples of recent developments that will, over the coming years, radically change the video experience. At the same time, it really underscored the speed at which technology changes and the rising expectations and standards of users of that technology.

Unified Communications, Mobile Apps, and More

Adding WebRTC into the mix of mobile apps, UC, cloud-based services and more can, when done right, provide many benefits. Yet frequent changes to the network environment can also quickly become a nightmare when it comes to ensuring that all parts work together as required.

Read: Top 5 Communications Trends of 2013

As several speakers mentioned, no one migrates their entire network to a set of new technologies at one time, both because of budget and because of the challenges of ensuring that every new addition works within the existing network. Our clients know that they must plan infrastructure additions as a multi-step process, whether they are voice, video or data related. And as pieces are added, these organizations need to keep a close eye on the environment as a whole to ensure that the new pieces added work correctly with the old pieces.

Looking to the Future

I look forward to next year’s Enterprise Connect. It will be fascinating to see what new technologies have cropped up by that time – perhaps hypervoice? – as well as to learn more about which technologies really make it into every day enterprise business and which ones drop by the wayside.

Enterprise Connect
Check out the crowd around Empirix’s booth – not bad!

Want to learn more about monitoring your Unified Communications environment? Take a look at what Empirix has to offer.

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Written by: Andre Serpa – Andre on Twitter | Posts by Andre
Andre is responsible for all technical aspects of the customer lifecycle, from sales through implementation, and he knows the importance of implementing best practices. His experience in the field makes him uniquely capable of understanding and commenting on the customer point of view.

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